Terms and conditions
- The official language of our walks is English.
- Group and Private Walks can be guided in Spanish, Dutch, German or French upon request.
- Our walks cover between 3-5 km distance which requires comfortable shoes and seasonal clothing.
- We walk in rain and snow :). Only by extreme weather conditions there can be a cancellation of the tour.
- Kids (0-12) can join our tours for FREE. Take in consideration the distance, the content and the duration.
- Walk Rotterdam is not responsible in case of personal injury, damage, or losses during the walk.
- An umbrella, sunscreen or a bottle of water might be handy during a walk
- Unfortunately (unless it is a private, group or a customised walk) we can’t wait or refund late arrivals.
- Pay Pal – for instant bookings.
- Card payment is possible after the tour – reservation via email is necessary.
- We accept Visa, VPAY, MasterCard, Maestro en American Express.
- Cash payment is accepted – reservation via email is necessary. (Doesn’t apply for Group Walk or WR Voucher)
- Payment via digital Invoice.
- Payment via PayPal request or ING Payment Request.
- Group and Customised Walks are reserved trough 40 % prepayment.
- Vouchers are 100% prepaid tour tickets, valid for 12 months from the day of purchase and issued per person.
- The date of the tour is arranged and confirmed on request by Walk Rotterdam.
- Vouchers can be cancelled if not used, within 4 weeks of purchase. 100% refund.
- If tour dates are confirmed the cancellation policy of Walk Rotterdam applies.
Cancellation and refund
- Early cancellation: up to 72h before a tour – 100% refund.
- Late cancellation: between 72 up to 24h before a tour – 50% refund.
- Cancellation in less than 24h before a tour – no refund.
- Refund is arranged via Pay Pal.
- Group and Customised Walks: cancellation up to 7 days before the tour – full refund of the 40% prepayment.
- By later cancellation the 40% prepayment is not refundable.
- Please contact us at email@example.com if you need to cancel your tour.
- In case of extreme weather /storm, wind power above 7/ a walk can be cancelled or rearranged.
- Walk Rotterdam will contact the participants and discuss the options.